Dear Megalley,

Thank you very much for taking the time out of your day to give honest feedback on your recent stay with us. We are so glad that overall you had such a pleasant experience.

In regards to the sleepless night you experienced, please allow us to express our deepest apologies. Our goal of course is to provide our guests with a restful stay. We would be so grateful if you could contact our front office management team at mmahoney@sheratonportsmouth.com to share more information on the front desk response so that we can address the associate who handled the experience directly. In the meantime our management team will focus on training to improve this type of response in the future.

Again, we thank you for your feedback and hope we have a chance to welcome you back in the future.

Warmest Regards,
Hotel Management

Dear Lisa B,

Thank you very much for taking the time to provide us with valuable feedback. We do take our guest comments very seriously and appreciate your willingness to help us improve our product and service.

In regards to parking, you will find all of the hotels in the downtown area do charge as there is a very limited supply of parking in downtown Portsmouth. However, if you or your friends were charged in error, please let us know as we would like to correct any billing issues.

We would also like to apologize for any confusion on your room bill. We offer express checkout at the hotel, meaning that we slide a bill under your door with the charges we have registered up until the last night of your stay. This allows our guests to leave without stopping by the front desk but can sometimes result in last minute charges appearing on your bill from your last night. We can also email a folio after your stay for guests who prefer to see full charges once they arrive home. We certainly do our best to avoid any mischarges and are glad you brought the one you had to our attention so that we could correct it for you.

Again, thank you for your feedback. We're glad you spent one of your first trips away in some time with us and we hope to see you again in the future.

Warmest Regards,
Hotel Management

Dear Treytable,

Thank you so much for recognizing our staff. We do have a great team and we are glad to hear they are making such a wonderful impression. We also appreciate your candid feedback regarding your experience in the bar and will be addressing this issue with the staff member involved.

We are thrilled you now stay with us and look forward to your next visit.

Warmly,
Hotel Management

Dear bagnato1,

Thank you so much for choosing us each time you're in town! We are so glad that you've noticed the improvements we've been making to the hotel. The most recent change is a newly designed lobby with updated furnishings, and most exciting for us, the new Link @Sheraton. The Link is our new business center/gathering place featuring multiple computer stations, comfortable seating, Wi-Fi and a flat screen television. We are so glad you enjoyed these new improvements and we look forward to welcoming you again to see the other changes we have in store.

Have a wonderful winter and thanks again for sharing!

Warmly,
Hotel Management