This chalet is not as described pictures NEED TO BE UPDATED, lawn and exterior are in need of maintenance (grass was more like a hay field waist high) interior/ basement/ entrance was musty wet and even moldy, pool table was missing pool balls, pool sticks were bent or damaged, kitchen had damaged tiles on exhaust hood, trim around shower, and many other places not finished, dishes were not clean, bedroom furniture seemed as though it was mix matched from a yard sale or hand me downs, past comments/ posts must of been from when this place was maintained or new it's sad because the structure is beautiful along with the location, when mentioned about the exterior the rental agent and owner both were aware of the issues which is more frustrating for a $1200 weekend getaway, this is not our first rental but in the past they have all been very positive
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
4 sep 2013
Thanks so much for the review. We rely upon our renters to tell us what is working and what is not.
Unfortunately, your stay was impacted by our lawn care person who did not inform us he was no longer mowing our lawn. After receiving your review, I drove the 2.5 hours from Boston to see what caused such a negative reaction. I agree the lawn was unacceptable and I would have reacted the same exact way.
Being that we sometimes rely on contractors for managing our home, things like this unfortunately happen. We are working with our management company to change some of the contractors that help maintain our home.
During my visit to our home, I spent over $2K to spruce up the home. I believe your say warrants a partial refund and would like to discuss with you what you believe would be appropriate.
Thanks again for spending the time to give us this feedback.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC