Thank you for choosing Days Inn Parsippany. We feel sorry for any inconvenience you experienced during your recent visit at our Days Inn.

According to your statement, we will be more careful about the different building descriptions while taking phone call reservations, even though, we do provide guest room pictures of the economical building on the website. Days Inn property has two sections, one is the economical building; the other is the businesses one. Guests may choose the economical building because it is not only convenient access for them to park in front of the door but also it comes with a balcony. Again, we apologize for the pricing differences. In hospitality industry, the prices change all the time, but we will be more careful to deliver accurate information to guests. The credit card paper imprint is required by the credit card company policy, and every document is confidential. We never had any credit card fraud issue by any of our employees, and we view this issue as very crucial matter in order to protect our guests. Taking phone calls in front of guests is inappropriate; however it was a special situation. Our front clerk did explain it to the guests. Hopefully this can clear up any misunderstandings and inconveniences caused to our guests.

Thank you for taking the time to let us know where improvement is needed so that we may continue to maintain high standards. We sincerely hope you will give us another opportunity to extend our usual hospitality. If you have any further questions, please don’t hesitate to contact us at (973)335-0200.