Dear Guest,

On behalf of the management team at Mountain Creek, I apologize profusely for the inconveniences you experienced during your recent stay at The Appalachian. It is most important for our guests to experience the resort's services and amenities as a whole, so we've shared your review with all privately rented units located outside of our rental program to ensure consistency and awareness of guest expectations. Some of the units in the building are privately rented and not managed by our staff but by the owners themselves.

All resort guests receive at least one call from our Concierge during their stay, and if at any time a guest is not satisfied with their room, we're happy to relocate them pending room availability.

It sounds like you may have visited us during the October snowstorm, which would explain the cable and internet outages. Area residents and businesses were without power, cable, phone and internet for several days due to downed utility poles. During this time, our properties ran on half-power and generator back-up.

While The Appalachian does not currently offer a dining option, you'll be happy to know The Action Lift Co. restaurant will be coming this February. In the meantime, we do offer complimentary shuttle service to our sister properties Minerals Resort & Spa and Grand Cascades Lodge, which feature several dining options.

We strive to provide all of our guests with the best service and regret to have disappointed you.

Sincerely,
Kim Uczkowski
Manager
The Appalachian at Crystal Springs Resort