I am sid bryan the owner of the pelican spa. There was a long delay in charging the guest for his stay as he said in his review. The staff had swiped his card, but it was not batched by the machine until months later. I and the staff were sorry for this, but we were not aware that the charge had not been automatically processed. He was also right that he was not the only one that. This happened to. We asked that he show us where he had been charged twice and we would be more than happy to refund his money. He said that it would take too much time for him to find his credit card. He then stated all of the things he was going to us. I suggested it woul be quicker to find his bills and that I was sorry. I did not hear from him until he wrote his review. Again aim very sorry. Sid bryan and staff.