We are saddened that our guests were not happy with their stay. We work hard to keep our facility clean and well maintained. However it’s not always possible to make every guest happy. We have a pet surcharge of $10.00 per dog to help cover the additional room cleaning and grounds maintenance costs we incur to insure the next guests finds it clean and serviceable. In an effort to continue to improve the overall quality of our guests stay and our rooms we submitted our facility to a series of comprehensive reviews
By outside agencies. An energy audit and site survey was conducted in December 2010 along with a complete review of our mechanical systems. System deficiencies detected were repaired at that time. We have checked the room in question and found the cycling of the heating system was the result of the coldest air of the season during our guests visit and the air leak around the door was due to a piece of damaged weather stripping. As the owner operator of this facility I am available 24/7 (as is our maintenance and housekeeping supervisors) to address any issues that our guests may have. We gladly would have provided our guest with another room if we had known of the issues. Again we strive to provide clean comfortable room at a fair price and we are sorry you were not satisfied. We appreciate your feedback as it shows us where we may have fallen short. We hope this guest will give us another chance to make it up to them.