We're so glad that you enjoyed your stay, and we look forward to welcoming you back, soon! It's funny that, sometimes, reading these reviews we feel as though we're living in a Tale of Two Cities! It was the best of times . . . it was the worst of times! Are there really two different hotels, here? . . .staffed by two entirely different sets of people! Ha! Again, we really appreciate your post, and hope to see you back again, soon!

As we understand it this reviewer, having driven through a snow storm, and fifty mph winds, was then relieved to arrive at the Green Park Inn and was checked in to a clean and comfortable room as the storm raged outside. We disagree with the reviewer’s position that "someone should have called to check on her well being." We will never invade a guest's privacy, in their room, with a gratuitous call to ask if they are still OK. While there was a snow storm occurring outside, these were not dangerous, or life threatening conditions and all was perfectly well inside of the hotel. The hotel did not lose power, or electricity, or heat or even cable television service. We are located in “the High Country”, the mountains of North Carolina, and winter storms are not uncommon. In fact, we are located less than 5 miles from Appalachian Ski Mountain. Yes, winter is to be expected in the High Country, in fact, we welcome winter snow!

Turning the electronic room thermostat up to 85 degrees from 70 degrees (standard opening temperature) on the brand new, "green" (and we are very proud to say chosen because they are made in the USA) PTAC unit in the room in the mistaken belief that it would get warmer, faster, simply tripped the unit’s thermal breaker. Had this reviewer called the front desk, they would have been advised of the overload created by such actions, and sent someone to reset the unit. We suspect that the reviewer also did not avail themselves of the additional heater in bathroom which would have provided additional circulating heat. Again, had the reviewer reported these circumstances to the Front Desk then any number of remedies would have been undertaken. So, it was under these circumstances that the reviewer found the room "cold and drafty."

It is true that the following day the early shift (morning) housekeeper had difficulty driving “up the mountain”. In her absence the Front Desk clerk on duty (who is cross trained in housekeeping – and the same staff later referred to in the review as “professional”) freshened guest rooms on that day. We are quite sure that she did so happily, and with a smile. We apologize that she may have missed emptying a trash cam. On the other hand, we do not routinely fully vacuum rooms while freshening when the room has been occupied for only one night. We generally find this to be necessary only when children have been staying in the room, and not a single individual person, for only one night. However, had vacuuming been warranted it certainly would have been performed. During this reviewers stay we were also happy to have brought breakfast to a certain guest’s room, each morning, as the guest had requested, even though we do not ordinarily do so. Our complementary, made to order breakfast is generally served in our sunny and lovely “Tea Room” each morning.

A phone call was received early in the afternoon at the Front Desk, during the worst of the wind gusts, regarding banging doors. The caller was advised that Maintenance staff were removing the rocking chairs from the balconies due to the high winds, and that these winds were causing some room doors to slam shut. We apologized for any disturbance, whereupon maintenance was then instructed to close all room doors where they were working before opening the balcony door in that room, thereby eliminating the “draft” that had resulted in a few doors having slammed shut. At no time was anyone told that “maintenance had to have the doors slam”. Excuse us, but, . . . what? Also, no maintenance personnel were present during the evening hours, no work was being done, and no doors were slamming, nor loud noises being made anywhere in the building “throughout the evening” as described. Frankly, this was simply not possible. We are not quite sure what “loud walking” is? So, are hardly prepared to respond to this claim. Loud walking? Again, sorry, but . . . what? . . . exactly? . . .is? . . . loud walking?

Regarding the reviewer’s having left a scarf in the room we have engaged a bonded, professional shipping service to handle the return of items left in rooms, and it is our policy to turn over items requiring shipping to this company. Our policy is not concerned with the weight of items left. Our concerns are with the potential value of items (either dollar value or sentimental value), insurability, packaging, and speed of return desired by the guest. We feel that these personal matters are best left to professional shippers who can work with the guest to determine exactly how the item should be shipped. One might be surprised to hear of the variety items left behind at the hotel, which have included brief cases, jewelry, hearing aids, favorite teddy bears, and even dog crates. We feel that our policy is entirely reasonable, and also a pretty darned good idea.

Finally, we are quite pleased with the efforts of our General Manager who is our General Manager, not our “General Manager” and who, in fact, is the individual who approved breakfast to be served in a guest room (rather than the Tea Room), who ensured that maintenance stopped the wind slamming of doors once this circumstance was reported, who ensured that rooms were freshened (an industry term) even though a staff housekeeper was unable to arrive at work that morning, and finally, who waived any charge for shipping a scarf back to the reviewer. We stand by our hotel, our staff, and our General Manager.

Curious? We recently received an email containing the exact same language as is contained in this review. The exact same language. On that occasion, receipt of the email was followed closely by a Visa notification of a dispute of charges by the author of that email, who had been a recent guest. Visa found the dispute to be without merit, and spurious, and the claim was denied. However, Visa permits businesses to submit full and complete documentation to refute spurious claims, which is generally not the case with review forums, and quite a shame that such is not permitted, really.