We are so glad you had a great stay and found the staff to be helpful.
We always strive to provide a great experience and we appreciate it when our efforts are recognized. Thank you again and we look forward to your return!

Thank you for your recent stay and constructive feedback.

I just wanted to touch on a couple of the comments you made to let you know we we hear what our customers say and do our best to improve the total guest experience.

We are currently in the process of replacing all of our mattresses to the Hilton Standard "Serenity Sleep" Package. We should complete this project by the end of February. We also participate in the Hilton program for "unanticipated needs". Any amenities that you may need that are not in the sleeping rooms may be available at the front desk. We have eliminated the least used amenities from the sleeping rooms to avoid waste and keep a stock at the desk available upon request.

Our coffee shop in the lobby was originally designed to serve coffee and cold beverages (not alcohol). We considered the lounge in Ruth's Chris our bar. However due to overwhelming requests from guests to have a grab and go for alcoholic drinks, we added that to the available items in the coffee shop. Due to the Health Codes of our county we are unable to serve these items out of glass.

We appreciate all the feedback and hope you will return soon and try out the new bed package.

Thank you for your recent stay.

We appreciate the positive input about the staff and the location.
We hope to you return soon!

Thank you for your recent stay. I apologize for the internet issues that you had.

We just recently transitioned the entire building to brand new Hi Speed wireless internet. Unfortunately it sounds like you we here prior to that recent project. That issue has been remedied and all the rooms have new complimentary lightning fast wireless internet.

As for the nightstand, I can only assume it was out for repair and/or damage. I apologize for that. Our rooms have (2) nightstands. I will have the staff investigate.

I hope you will give us another opportunity to give you a great stay. I am confident you will find your experience is not typical for our property. Thank you again.