Good morning mr Galindo,
You send me a reserved email on 07 of septiember 2011. I replied the same day with an email and I wrote you the available of two familiar rooms for 6 people and its rates.
Then you didn t told me nothing untill the 13 of septiember 2011.
That day I send you an email where I told you that we didn t have more rooms availables for 6 people. Ok?
One day before of your arrive the 15 of septiember 2001, you phoned me and You told me about the rooms,but I told you that I haven t the rooms for 6 people but i have just a rooms for 4 people.
You told me that you woulded that rooms but i explained to you that one day before we don t acept reservations with out deposit, and because I can t check the deposit on the bank because was closed that day. And second we dont acept reservation one day before for overbooking problem.This is the reservations politic of the hotel and it is write on webside.So I told you to check the disponibility the day of your arrive at the front desk.
I know that you work for an hotel group in Villahermosa so i think that you have to know about the overbooking problem.I repit, my politic of reservation is clean and write on the website so the next time that you program your holiday do it three or four day before and no one day before your arrive in a place,because maybe sometimes you couldn t found an available room.So is better write the real thing and not another things on your review.I tell you the truth since the first day of your reserve.Maybe there was a missunderstanding the day before your arrive when I told you that we dont acept the reservation for overbooking problem and for my reservation politic,but was not my error.So i don t know where is the problem,maybe was hard to found another hotel in Mahahual that day but I repit was not my error.

best regards 
have a good day