Dear Guest

Thank you for your positive comments. It was a pleasure to read, especially with favourable comments regarding the staff.

As you expressed we are value for money and we hope to see you return in the future.

Dear Guest, lets start with the facts regard tittle tattle from local people. The hotel had a well publicised problem more than 5 years ago under a different regime. Since then we have come a long way and so has the overall product of the hotel, although it still needs work as in any other business. Only 4 bedrooms out of 187 remain that haven't been decorated or totally refurbished and redecorated. We have some very nice deluxe rooms with flat screen TVs. 4-poster rooms, standard refurbished bedrooms and others that are more of a budget market, but a redecorated, perfectly serviceable and most have new beds placed in them in the last year. 226, is one of the latter. My apologies that other were noisy and disturbed you. I’m sure you can appreciate that unless we are informed of a disturbance, its beyond our control.

Thank you for your positive comments. If you return to the hotel in the future, perhaps you may wish to consider an upgrade, which would not cost a great deal more.

General manger

Dear Guest. I am well aware of this complaint as I have already sent comments into the agent. Quite simply, the error is nothing to do with the Hotel however we tried our best to help at the time. The facts are as follows. On arrival the client had paperwork from the agent stating that we had vouchers for a secured car park. That is not he case and we have never operated like that. Most of our bookings on fly-drive involve our own package including car parking which is reserved at a sister hotel nearby, with transportation from the secure car park to the airport included. Despite this, we printed out two maps, with written directions to the appropriate secure car park that we believe the arrangements were made for. The gentlemen behind the desk concerned on check in, is very mild mannered and polite and I cannot see such a situation arising. There’s nothing disgusting about the room and quite frankly for the price paid is extremely good value. On some of our packages you cannot even obtain the car parking in an airport car park for the price, let alone car parking and accommodation. I doubt very much there was someone smoking in the corridor. It may have been that they were standing on a fire exit entrance off the corridor. All the alarm system is the latest technology and fully tested. Just as in your home, all smoke detectors need to have a certain amount of smoke hit them for it to sound the alarm off. If someone in the next room was noisy, had you mentioned it, we would have spoken to them or transfer them to another bedroom.

There is nothing "shady" about the car park. In 4years plus I’ve been manager here, only 4 cars have ever been tampered with and tens of thousands of cars have parked here during that time.

All bars have some form of shutter as security when they are closed, ours is no different and they lift in an upwards action when the bar opens. Obviously they contain goods which can tempt people to steal, which is no different in any other business. You are not staying in some sort of warzone and neither have we ever had any violent incident of the nature you mentioned, which i can only assume is an overheard conversation from another guest which doesn't even relate to this area.

We are of course sorry that you had a problem in the first instance, however it was not due to any issue created by the hotel. And we attempted to help you.

General Manager

Dear Guest, thank you for your positive comments regarding the hotel. Most people check in from 4 PM onwards and therefore we only open the bar from about 5pm onwards. If we know there are early arrivals or functions then we open the bar earlier. Company policy on instruction of the Chairman is an additional £4.00 for use of the leisure facilities. Obviously when you book we cannot tell you charges for everything and that is one that is within the company system. My apologies if your room was not as clean as you would expect. If you had mentioned it at the time, we could have arranged for reservicing. The front of the hotel goes straight on to a main road and as a result, the will always be marks on the window etc. Most of our rooms are non smoking however despite that, there are those who ignore it. As a non-smoker myself I know how annoying it can be, even when the room is sprayed, the smell of tobacco lingers.

General Manager