Many thanks for taking the time to review our beautiful Lodore Falls Hotel on this site.

I am sorry that you didn't enjoy certain aspects of your stay and do wish that you had raised them with me whilst at the hotel, rather than waiting 4 months to place your review on this site. I would like to point out that we do not charge extra for kippers although we do make a small charge for smoked salmon. Of salon treatments are very competitively priced, so much so that when we reviewed them recently we were the best value spa of the five hotels we compared with in this beautiful corner of Cumbria.

It is great to read that you enjoyed the complementary chocolates, we do look out for signs that people are having a special celebration and are always delighted to add our congratulations.

I do hope that you will return to The Lodore Falls Hotel and can assure you that our prices are always competitive.

Kind regards

Stephen Johnson
General Manager

Many thanks for taking the time to write a review on this site.

I would dispute your assertion that staff were "steadfastly ignoring" you at check in as this just wasn't the case. The period between Christmas and New Year is a very busy time and I was tremendously proud of how the team coped with saying goodbye to our Christmas package guests, cleaned the entire hotel and welcomed a full check in all within a few short hours.

Your remarks regarding the quality of service and friendliness of my team are wildly out of step with the vast majority of reviews on here, but I do regret any difficulty you experienced.

I am pleased to read that you finish by pointing out what a pleasant place to stay The Lodore Falls Hotel is and very much hope to have the pleasure of your company again in the future.

Kind regards

Stephen Johnson
General Manager