Barbra, thank you so much for your very kind comments.

It was a pleasure to host you and your mother.

I have passed on your comments to all our staff.

Best wishes to you both and we hope to perhaps see you again in the future.

Peter

Thank you very much for your very kind and comprehensive review.

Along with many other guests, your wish for a Japanese bathhouse has been noted. It will hopefully be actioned in the next few years.

Again, we very much appreciate your comments.

Best wishes,

Peter

Thank you very much for your comments.

We are pleased that you enjoyed our point of difference, ambience, staff service and breakfast.

Whilst we cannot easily alter the size of the rooms, we certainly do seek to provide intending guests with full transparency about our facilities by way of, for example, illustrating our guestrooms and facilities on our website with numerous photographs. For an even clearer impression, we also provide video footage which has been produced by various independent Australian and Japanese television shows.

We regret that you didn't enjoy the dinner service. Whilst most guests express pleasure with our cuisine, we also appreciate receiving constructive feedback as we seek to constantly improve all aspects of our service.

Your need for more coat hangers could have been happily and immediately satisfied had the question been asked during the stay. Management and staff make themselves very available to guests should any question arise during their stay. Indeed, I recall spending some time chatting and advising you on local attractions - I only regret that I didn't have the chance to address your concerns immediately at that time.

Thank you very much for your comments.

The issues you identified with the air conditioning and cobwebs have both been addressed. In fact, we used your constructive feedback to boost our regular maintenance and cleaning schedule.

Thanks again.