Dear Phoebe
Thank you for your feedback. We are very disappointed to hear that your stay with us did not meet your expectations. Our team strives for the highest quality service, so we take this feedback very seriously.

In relation to the accommodation, we offer villa accommodation with a gourmet breakfast included, rather than self catering apartments. The kitchenette includes a Nespresso coffee machine, bar fridge and gourmet tea selection, as described at booking, but is not designed to be fully self-catered.

Some of our villas are more private and some are great for groups travelling together. Should we have been aware of your concerns, we would have been more than happy to move you to a more private villa.

In regards to the TV guide, the fact that it was outdated is certainly not our standard and we thank you very much for bringing this to our attention. Your comments have lead to a more stringent house-keeping procedure being introduced.

We absolutely strive to meet all of our guests' needs at all times and we apologise for not meeting your expectations. We appreciate you taking the time to pass on these comments so we can continually improve.

Kind regards,
David Assef
General Manager, Spicers Tamarind Retreat