The following response is respectfully submitted. First and foremost it should be noted that this isolated incident has been taken very seriously by the staff and management of The Howard Johnson. Our guests, past and future, should not be alarmed as there is no bed bug problem at The Howard Johnson.

Although an isolated occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at The Howard Johnson, as guest satisfaction and comfort remain our number one priority.

Regarding the incident in question the room was immediately taken off-line; a staff evaluation was conducted, followed by a thorough professional examination. It was not until management was 100% certain that the room was suitable for occupancy that it was returned to inventory. As an experienced and conscientious hospitality professional this incident is both frustrating and alarming, as we host thousands of guests each year, consistently providing exemplary service and comfort. We unequivocally apologize for the inconvenience and discomfort this guest experienced and once again, we would like to assure you that The Howard Johnson does not have a bed bug problem. We take every step including staff training and implementing professional preventative programs to insure our guests’ comfort.

Employees of The Howard Johnson are firmly committed to guest satisfaction and the guest experience. We would like to personally invite you to experience this for yourself.