Dear Louise4,
Thank you for taking the time to post your review. As you say, just 24hrs at The Grove can make you feel like you have been relaxing for days. I do hope we are to welcome you back again in the near future.

Dear Theresa R,
Thank you for taking the time to post your review. I am pleased to read that your experience of The Grove was positive and that you enjoyed our very special Mansion. Apologies for the hiccup with your bill at check-out and thankful for your patience whilst this got resolved. I hope we will have the opportunity to welcome you back soon.

Dear gurj1979,
I believe this matter has already been addressed offline, however to reiterate, I was very concerned to read your comments. Please be assured that all our chefs adhere to strict hygiene regulations and as part of this, all wear hats. Once again, please accept my sincere apologies and I do hope we may welcome you back to The Grove soon.

Dear Lj39,

Thank you for taking the time to post your review. Having discussed the points you have raised with the team I wish to add the following comments.

We had a temporary fault with the chlorine levels within the Jacuzzi, which I am pleased to report was swiftly addressed and is now in full working order. As I am sure you appreciated during your visit, the pool is a popular feature of our spa and I am sorry that you were unable to enjoy it fully due to the high volume of other guests during that particular point of the day.

With regard to your experience in The Stables, I understand that you arrived at 21h15 and were offered three tables in the Restaurant (in different areas) all of which you declined. Whilst we would have normally stopped serving food in the Bar at 21h00 (due to the volume of guests enjoying pre/post dinner drinks) you were offered the option of choosing main courses from the restaurant menu or your choice from the full bar menu, the latter of which you chose.

I thank you for the positive comments with regard to Luke and Marc and I am pleased that you enjoyed your stay over all. I do hope we may welcome you back in the near future.