Dear uri098

Thank you for your recent review, despite three messages via the trip advisor system no responce has been received. Our message was to identify the type of accommodation booked and the dates of the stay, as we have not received these details and can not identify this guest we can not be sure if this review is genuine.

The Photographs on the site are of our Premier doubles and standard twin and single en suite rooms and have been taken this year. With 23 rooms available we are unable to display a seperate photo of each room.

Our rooms are of different size depending on the type of room booked, our double rooms range from £48.00 per night to £77.50 per night for bed and breakfast this is the price for the two persons sharing. As we have been unable to identify your booking we are unable to comment further on the size.

We are concerned that you felt one of the rooms was damp and contained a hair in the bathroom and surprised that you did not bring this to our attention at the time of your stay.
Our breakfast menu offers Heinz baked beans and we are now serving Lincolnshire sausages we are sorry these were not to your personal taste.

We are located in an area just outside of the main town centre, our aim is to provide clean budget accommodation and friendly service. I am pleased that you appreciated the friendly service and location and hope that should you return to Ryde on some future occasion you will call in advance in order that we may show you the rooms as displayed on the website.

Once again thank you for your review.

Michael Baker

Dear Ms Nunn

Thank you for your recent review following your recent stay with us, we monitor reviews as a way of maintaining and improving our standards. I have discussed your comments with the members of staff concerned and wish to comment as follows:

Our car park which accommodates 15 cars is located at the rear of the bed and breakfast and due to our listed building status we are unable to remove the wall to enlarge the entrance. During the course of the year we accommodate many hundreds of guests and the majority of guests have no difficulty in entering the car park we agree it is tight but not impossible and transit vans for the commercial market negotiate the entrance.

I note in your opinion we were a little old fashioned, as a bed and breakfast we prefer to be old fashioned there are too many plastic modern facilities available and anybody looking for modern facilities should reserve a modern hotel like Travelodge or Premier both of these have outlets on the island. Although we are dated we try to ensure a high level of customer care and offer a friendly aproach where possible our facilities are functionable, clean and we do what it says on the lable bed and breakfast.

During the winter months we carry out a refubishment programme, daily we carry out maintenance where people have caused damage to the rooms. This particular room that you occupied needed even more tender loving care after your departure as we found one of the bedside lights smashed upon entering the room and a replacement has now been purchased.

I am delighted that you found plenty of parking space, you appreciated the early check in and you were pleased with the location and the costs we are budget accommodation and luxury is rarely found at budget prices.

Once again thank you for your review.

thank you for your comments, as a small bed and breakfast we try to hard to improve and maintain our standards and it is pleasing when we feel our efforts have been noticed. We are certainly not the Ritz and don't aim to be and your summary details exactly what we are. Many thanks.