I have read with great delight your comments posted.
Your words go a long way in motivating the team here to continue what they do so well.
Thank you once again and we look forward to your next stay with us.

Kind Regards

Steve

Thank you very much for your review.
I read with pleasure your comments and i thank you for taking the time to feed back your praise.

I look forward to welcoming you back.

Kind Regards

Steve

Thank you for your email.
I have read with great concern your inaccurate information posted to Trip Advisor.
As specified to you, when you booked through the agent the rate you have booked was a pre paid rate and as it stated before you booked, no changes or cancellation could be made to your accomodation once booked.
I understand that you now have the access to stay with family members but i think it is very unfair to blame the hotel and team here for your change in circumstance.
I do feel the compromises we have endeavoured to provide to you i.e we change linen every 4/5 days for consecutive night stays but we are doing yours every 2 days as well as the daily cleans (i am not sure why you beleive it has been 3 weeks since your last one ?).
The breakfast offering changes slightly at the weekends to adapt for a leisure instead of a weekday business stay but please just ask and we would be more than happy to oblige and the trays are cleaned after each use with a fresh tray liner placed on top ready for the next guest.
Please take the above into consideration, as postings such as yours can damage someones reputation, when they have done nothing but try to help.

We want you to have a pleasant stay with us and will certainly do all we can to ensure this.

Thank you

Kim

Thank you for your comments on Trip Advisor.
I am sorry that you felt the food at our hotel was not to your liking.
We strive to source and produce the best meals possible for all of our guests and cater for their needs.
I was most surprised to read however that you felt the team here rude and unhelpful, after winning in November for the second year running the most highest of accolades the torchbearer award (given for outstanding customer service as voted for by our guests - the only Holiday Inn Express in England to win it)
I shall however pass on your comments to the team of how you felt, to avoid any future disappointments.

Once again thank you for taking the time to place your comments

Kind Regards

Kim