- Copthorne Merry Hill Hotel Dudley
- Dudley Copthorne Merry Hill
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Opiniones: Copthorne Hotel Merry Hill Dudley
Level Street | The Waterfront, Breierley Hill DY5 1UR, Inglaterra
Servicios del hotel
Fotos profesionales
43 fotos de los viajeros
2 opiniones
“Serves an overnight stay purpose”
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Matt Ward, General Manager en Copthorne Hotel Merry Hill Dudley, respondió a esta opinión
17 febrero 2012
Dear guest
Thank you for your recent review and recommendation. I was however disappointed to read the comment you made regarding the plug hole. Please accept my sincere apologies for this. I do hope that you will consider us again when traveling to the area.
Yours sincerely
Matt Ward
General Manager
Thank you for your recent review and recommendation. I was however disappointed to read the comment you made regarding the plug hole. Please accept my sincere apologies for this. I do hope that you will consider us again when traveling to the area.
Yours sincerely
Matt Ward
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
South
Colaborador
“Almost 5 out of 5.......a great place to stay”
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Matt Ward, General Manager en Copthorne Hotel Merry Hill Dudley, respondió a esta opinión
19 febrero 2012
Dear Guest
Many thanks for taking the time to share your recent experience. I was very pleased to read that you had enjoyed your stay with us but very disappointed to read of the couple of issues you experienced.
I was glad that these didn't impact your overall experience and hope that we have the opportunity to welcome you back again soon.
Yours sincerely
Matt Ward
General Manager
Many thanks for taking the time to share your recent experience. I was very pleased to read that you had enjoyed your stay with us but very disappointed to read of the couple of issues you experienced.
I was glad that these didn't impact your overall experience and hope that we have the opportunity to welcome you back again soon.
Yours sincerely
Matt Ward
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
N6 London
Colaborador
“Dated”
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Se alojó el Enero de 2012, viajó con la familia
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Limpieza
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Matt Ward, General Manager en Copthorne Hotel Merry Hill Dudley, respondió a esta opinión
19 febrero 2012
Dear guest
Thank you for your recent review and very kind comments regarding the service you received from our team. It is always a pleasure to receive such comments and be able to share them with our colleagues.
Thank you once again
Best regards
Matt Ward
General Manager
Thank you for your recent review and very kind comments regarding the service you received from our team. It is always a pleasure to receive such comments and be able to share them with our colleagues.
Thank you once again
Best regards
Matt Ward
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Leek, Reino Unido
Colaborador Sénior
“Room with a view”
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Matt Ward, General Manager en Copthorne Hotel Merry Hill Dudley, respondió a esta opinión
19 febrero 2012
Dear Guest
Many thanks for taking the time to post feedback onto the site following your recent stay with us at Copthorne Merry Hill.
I was delighted to read that overall your experience was very positive. I must apologise for the issues you experienced in the restaurant however.
You are right in that you should have been greeted and the breakfast offer explained to you along with taking any requests you had for tea, coffee etc.
The hot buffet is general self served from the buffet as you found with the cereals and fruits. the only time we do not do this is when the hotel may be a little quieter and will take orders and cook fresh for our guests. We do this to ensure you receive a great quality breakfast.
Again please accept my sincere apologies for the service issue your experienced, I can assure you this is not the normal standard to expect from our team.
I do hope that we will have the opportunity to welcome you back again very soon...as you say Merry Hill is a huge draw for any avid shopper!!
Best regards
Matt Ward
General Manager
Many thanks for taking the time to post feedback onto the site following your recent stay with us at Copthorne Merry Hill.
I was delighted to read that overall your experience was very positive. I must apologise for the issues you experienced in the restaurant however.
You are right in that you should have been greeted and the breakfast offer explained to you along with taking any requests you had for tea, coffee etc.
The hot buffet is general self served from the buffet as you found with the cereals and fruits. the only time we do not do this is when the hotel may be a little quieter and will take orders and cook fresh for our guests. We do this to ensure you receive a great quality breakfast.
Again please accept my sincere apologies for the service issue your experienced, I can assure you this is not the normal standard to expect from our team.
I do hope that we will have the opportunity to welcome you back again very soon...as you say Merry Hill is a huge draw for any avid shopper!!
Best regards
Matt Ward
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Manchester, Reino Unido
Colaborador Sénior
“Excellent stay”
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Matt Ward, General Manager en Copthorne Hotel Merry Hill Dudley, respondió a esta opinión
19 febrero 2012
Dear David
Thank you for taking the time to post your feedback following your stay with us earlier in the year. I was pleased to read that iverall you were very satisfied.
I should mention that if you had booked the Club room for an extra £20 you should have received certain benefits such as free Wi-Fi. Reading your comment, I'm not sure that this was the case!
If you are returning to the area again, please feel free to contact me directly as I would be delighted to offer you a free Club upgrade to make a mends for this error. I can be contacted by email matt.ward@millenniumhotels.co.uk
Best regards
Matt Ward
General Manager
Thank you for taking the time to post your feedback following your stay with us earlier in the year. I was pleased to read that iverall you were very satisfied.
I should mention that if you had booked the Club room for an extra £20 you should have received certain benefits such as free Wi-Fi. Reading your comment, I'm not sure that this was the case!
If you are returning to the area again, please feel free to contact me directly as I would be delighted to offer you a free Club upgrade to make a mends for this error. I can be contacted by email matt.ward@millenniumhotels.co.uk
Best regards
Matt Ward
General Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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Fotos de Copthorne Hotel Merry Hill Dudley (43 fotos de los viajeros)
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4.5 de 5, 508 opinionesÚltima opinión 1 jun 2012
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4.0 de 5, 323 opinionesÚltima opinión 2 jun 2012
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