Dear Lill88_12
Thank you for taking the time to post a review on line about your recent stay. I am sorry to hear that you were not happy with your recent say. The reception staff try to answer calls within 5 rings however there are some occasions where this is not possible and I am really concerned that on the evening of your arrival you could not get through to the hotel.

The weather the last week has been extremely warm and although we provide fans and windows that open we have had both hot days and warm evenings. I am sorry to hear that the room you were allocated had lime scale in the kettle and also I assume in some parts of the bathroom.. London does suffer from heavy lime scale and the hotel has a continuous programme of lime scale removal .

I am sorry to hear that housekeeping had not made your room up for 2 people. The hotel has a strong corporate market during the week time with sole occupancy and rooms should be made up for the number of occupants arriving.
The hotel offers guests the option of bed and breakfast and cheaper rates if you refer a room only basis which many of our guests prefer and make their own arrangements or dine with us at their own leisure.

We are sorry to hear that you would not wish to return to the hotel in the future. Thank you again for your comments its allows the hotel to improve its services and standards for the future.

Bryan Williams

Dear Yorkshire Squeeky
Thank you for taking the time after so many visits to post a review on trip advisor. It is really good to find a customer that has seen the improvements the hotel has made over the years and that your review is very balanced. The main building over the restaurant and bar will be 150 years old next year and the annexe building was purpose built about 15 years ago and is generally much quieter for our guests. The hotel as you have said is ideal located to get into the city or elsewhere by train, but also provides complimentary car parking to guests. The hotel has a good restaurant and bar facilitiy however there are a diverse range of restaurants and bars on offer in Teddington to appeal to all guests. Dont forget if you do pay for a night out at Retro to look out for the peacock. Yorkshire Squeeky I look forward to meeting you personally on your next visit to The Park Hotel

Bryan Williams

Dear Lindy306
Thank you for taking the time to complete a review on trip advisor I am sorry to hear that you felt our foreign reception team seemed disinterested in our guests and yourself during your recent stay. And that the receptionist had ruined your surprise by checking about your champagne for your room. I am little bit perplexed by your comment about missing milk from your room. The internet codes are issued for a 24 hour period and therefore if you were staying for more than one day you should have been issued with a code for each day of your day which should have been issued at check in to save you the time for having the need to contact reception to log onto the free Wi-Fi in the hotel. The Hotel review guest comments on a regular basis to ensure we strive to improve our standards and service and we will of course take your comments on board
Bryan Williams

HLB90

Thank you for taking the time to post such a postive but balanced view of your stay about your recent stay at the Park Hotel.

Our rooms undergo regular maintence checks and we will ensure your comment is put onto the list of work required.

I am sorry to hear about how the team handling the closure of the bar on two of the nights you were at the hotel - something I will address with the bar manager

I am glad to hear your found the location of the hotel ideal for your visit and also you enjoyed the restaurant and bar faciltiies. Also that you found all the staff friendly and helpfull during your stay.

We look forward to seeing you again when you next visit Teddington or London


Bryan Williams