Our staff are highly trained and very experienced. They have worked here for many many years and I would be very surprised if they ignored a customer or served them badly.
Not sure what fish dish you ordered but as we only serve deep fried breaded fish it is surprising that it would be undercooked.
The main reason for my response, however, is your comment about the toilets. You say you visited us in December 2011 - in the early part of the summer 2011 we completely refurbished the toilets. Not only was EVERYTHING replaced including toilets, basins and urinals but we also relaid the floors and had new hygeinic walls fitted to all the toilets. We have had countless positive comments since they were finished, one customer even saying she would eat her meal in there they were that nice!
I wish you had have made your feelings known on the day in question and we might have sorted it out there and then.