This guest booked a `shared facilities` room,
in fact she shared the bathroom with 1 other person for most of the stay (5 days NOT a week)
The guest knew she had to pay for the room on arrival, however, she was shown to her room (and helped with the luggage) and asked if she was happy, the reply was `yes`.
The stairs are the normal width, and the corridor is the same width, NOT very narrow.
We do not allow smoking in all the rooms, our website states that we have `smoking and none smoking rooms` we only allow smoking 2 of our 8 rooms.
I Do my own cleaning, with some help in July?August from my son and his partner, NOT `some young gothic looking "thing"` a very insulting way to describe a very friendly, pretty, 21year old university graduate.
I do NOT smoke, nor do I live in the room below her bedroom. I am the only person in my kitchen preparing and cooking the breakfast, and I can assure her that nobody was clearing their lungs whilst cooking breakfast.
This guest complained that her son was woken up at 9pm (not 11pm) by the people in the next room, I passed their oppologies to her.
We try very hard to please our guests and as we have a 40% return rate, we have alot of very happy guest, I am very sorry this guest did not enjoy her time at Penarth.

It was with great regret that I read this report.
All guests are shown to their rooms on arrival, before payment, to ensure that they are happy with the accommodation.
Far from being like a hostel, the large room contains a very comfortable bed, a 3 seater sofa to watch T.V from, the en-suite has a shower/toilet and although not large is adequate. We were issued with our electrical certificate at the begining of the season and all wiring is very, very safe, so I have no idea what this guest is refering to. As to the fixed stairs to the loft, they have no bearing on this room at all, guests do not have to walk under them or round them.
All guests are asked to inform us if they have a problem, what a shame this guest did not do so.