Thankyou for your comment regarding your recent stay at the motel. It is nice to hear how our guests feel about the property although we would prefer to hear from them directly and not through an anonymous third party website.

Your comments have been noted and a look at them will show that most of them could have been addressed during your stay which would have hopefully improved your experience.

I am disappointed that you would class the room as disgusting. Whereas the room is not our newest, it is far from substandard. The carpets just that week were professionally cleaned so I would check the interior of your shoes before blaming the carpet for your dirty feet.

I would like some advice on the street light that kept you awake as the light would have to travel through our neighbours house to shine in your eyes. Your room was at the back of the property and a long way away from the street.

You commented that breakfast was overpriced. I do not class $3.00 for a pot of hot chocolate and $10.00 for Baked Beans on toast with Bacon and Tomato as expensive. If you thought this, why did you order it. Breakfast was 10 minutes late, not 20 - a fact that I appologised for when delivering to your room. It is difficult to deliver multiple breakfasts fresh all at the same time. If you had an early start, might I suggest next time you order delivery for an earlier time slot.

The bathroom does require some maintenance, however I can assure you that it is clean. The "mould" that you are referring to is actually Verdigris (Google it) and while it may not be aesthetically pleasing, there is certainly no health issues with it.

The light cover and towel rail are indeed broken as a result of some undesirable guests and we are waiting on a back order from our supplier to remedy the problem.

The two different bulbs are actually two different types of lights. One is a bulb with an energy efficient globe and the other is a fluorescent strip light over the mirror. Being of different configurations, I am unsure of how to make the lights glow the same. Maybe it is something Thomas Edison could have thought of when he invented the light bulb??

As a property owner, we try our best to give good service and value for money. It is disappointing when people leave us and write anonymous comments on travel websites.

We welcome constuctive feedback, but in the interests of fairness, please ensure the accuracy of your comments.

Thankyou for your comments relating to your stay. We always appreciate feedback even if the comments aren’t as positive as we would like as it lets us know how we are performing and in which areas we can improve. I have addressed some of your concerns below.

With regards to the TV reception, we have checked and found that all channels in all rooms are present and correctly tuned including the Foxtel channels. If you saw my Foxtel bill each month, you would understand that I would be concerned and would also want to be informed if there was a problem. During the check-in process, we specifically encourage guests to contact reception if they have any needs or concerns so we can address them during your stay.

We take onboard your comments with regards to the checkout time. As a motel owner and operator, no matter what we do always seems to be wrong when it comes to check-in and checkout times. A guest that sleeps in is usually upset when we apply a late checkout fee to the bill but is happy for us to pay Room Attendants to wait for them to go.

I apologise for the blower noise, but I am sure you can understand that being Christmas Eve that we would want the property to be presented at its best for the guest arrivals which are always prior to the published check-in times.

It is always hard to address concerns of Guests when they choose the anonymous forum of a website to air a grievance after their stay. Could I please ask that next time something is not to your satisfaction that you at least contact whichever property it is and give them a chance to fix whatever is wrong.

Lastly, can you please contact us, even by anonymous phone call and let us know which bed has the exposed springs. A safety issue such as this is very important to us and we have checked all mattresses and are unable to find any defects.

Thankyou again for your comments. We urge you to return to our property so you can hopefully leave next time feeling better about your stay.

Kind regards,
Jane.