Dear Guest,

Thank you for taking the time to post a review of your recent stay with us here at the Hampton Inn & Suites I-20! . We appreciate your feedback as it allows us to see how we are doing from the perspective of our guests. We are glad you did enjoy your stay with us overall. However, we do apologize that the condition of our duvets and TV issues put a damper on your stay. It is our mission to make every one of our guest stay a comfortable and enjoyable experience. I think you will be interested to hear that we are currently in the process of shopping for a new TV service vendor to upgrade from what we are currently using to provide better service for our guests. As for the duvets, we are also looking into what solutions may be available to better serve our guests as well. Once again we thank you for staying with us and we appreciate your review and will use it to continue to fine tune our operations here at the Hampton Inn & Suites I-20. We look forward to the opportunity to serve you once again if your travels take you back to the Florence SC area! Best regards.

We sincerely thank you for posting a review of your recent stay with us, and we appreciate you taking the time out of your busy schedule to let us know how we are doing. Our goal here at the Hampton Inn & Suites Florence-Civic Center is to ensure every guest has an exceptional experience while in Florence, SC. We deeply regret that the quality of our internet connectivity negatively impacted your stay with us. However you will be pleased to know that we have recently discoverd the issue that was causing the poor connectivity and have fixed the problem. We do appreciate your feedback and we will utilize your comments to ensure we are providing proper service on a daily basis. Thank you for staying with us and it is our hope that we will have the pleasure of accommodating you on your future trips to Florence, SC.