Your response speaks for itself in regards to its intent. I welcome the opportunity to speak with you and your husband about this further as stated in my voicemail

The reason our hotel is voted number one in Fort Mill is that our team takes great pride in their hospitality. In all of our reviews there are only three that list us as poor, two of the three are yours and your wife. The one prior to this was in 2005. We respect trip advisor, and we respect honest feedback given by the traveler. It is however difficult to me to respond to such an angry untruthful post. Your reservation was booked and confirmed with a credit card. This is why your room was still reserved after midnight. When our auditor authorized your card, it was declined. As a result the room should be released for sale. Before releasing the room as a courtesy the auditor called the number on file to check your arrival status before releasing the room for sale. Our property is 100% non-smoking and I do not understand the reference "a little dirty" Upon re-inspection of the room the shower curtain was not dirty (no picture?) This tear was not in the curtain prior to check in as was not the condom as stated. Our rooms are thoroughly inspected. I understand your drive was long, especially after a hard day’s work. And that your mother be woken at midnight while you were traveling must have caused additional stress. Our team was trying to be helpful. I was in contact with you, my staff offered you a complimentary night stay after your late arrival. Although you did not stay with us a second night I am happy to hear you did find nice accommodations.

Thank you for the nice comments regarding your stay with us. We appreciate you making us your first choice and look forward to seeing you again.