Thank you for the good review and we look forward to seeing you the next time you visit from Asheville. We have new flat screen televisions waiting for you...

I'm concerned about the problems that you experienced on your recent stay with us. Our door locks are designed for the security of our guests and their belongings, unfortunately, this does cause some delays when a problem does arise. The clerk that was on duty that day did call me to notify me of the situation and to ask for my input. Being a pet owner myself my first concern was for the safety of your dog, who is a valued member of your family. We (the clerk and I) had discussed breaking a window to gain access to the room, but we both recognized potential harm to your dog from flying glass shards and therefore dismissed this option. We discussed the possibility that the connecting door could be used to gain access, but because there is no knob between the doors and the door frame is made to prevent an unauthorized entrance into the room, that was not an option. The only recourse that was left to us was to call the maintenance man in to have him gain access to your room by whatever means possible.

Please accept my sincere apology in addition to the rate reduction of $46.99 off the third night, that was given to you at the time of check out.