First of all thank you for taking the time to provide us with your comments. I am so sorry that that we did not provide you a suite that you could work in without these inconveniences. After reading your review, I called the internet support to find out the status of our internet. After some more research we have found that our modems and phones needed to be inspected to ensure connectivity. In some rooms the phone cord was in the data port verses the phone port, etc. I assure you the internet is well equipped to handle our hotel’s need. We upgraded and expanded the system. We have inspected and we are currently remounting all modems in the rooms. You had mentioned other issues and we are addressing them as well. I am in the process of adding another associate to help and assist in maintenance to improve the guest experience. When you travel to Greenville again, we are here to serve and I would love the opportunity to show you that we can provide you with reliable accommodations.

Sincerely,

Rita Vaughn
General Manager

ri.gspri.gm@marriott.com

Dear Michael,

Please allow me to apologize for my associate’s behavior and your experience at our hotel. I am pretty embarrassed and ashamed right now. This is not the way we train our staff, and we failed you. I have worked here for ten years and I assure you that this not acceptable for me. I will follow up with my team members, so we can prevent these things from affecting other guest. For your bad experience and lack of service encounters, I want to offer you compensation; if you could contact me by phone or email I would appreciate it. Once again I am sincerely sorry and I do hope that when and if you travel to Greenville again, you allow us to serve you and make things right.

Sincerely,
Rita Vaughn
General Manager
864-627-0001
ri.gspri.gm@marriott.com