- Lazaat Hotel Cottingham
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Opiniones: Lazaat
Woodhill Way, Cottingham HU16 5SX, Inglaterra
Servicios del hotel
Fotos profesionales
31 fotos de los viajeros
Redditch
2 opiniones
“Never never again!”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012
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Relación calidad-precio
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Jonathon Williams, Manager en Lazaat, respondió a esta opinión
21 febrero 2012
Hello Converging,
Thank you for your review and indeed your feedback.
It is extremely disappointing that another resident, who incidentally was attending the same event as yourselves, caused you so much distress and the actions of said individual have caused you to form the opinion that you will ‘never never [visit] again.’
Our duty manager did attempt to deal with the individual but we hope you agree that the situation was not of our making and dealt with promptly when the individual thought it appropriate to set of our fire alarm.
The alarm was extinguished within 10 minutes and of course we did not charge for your stay in our hotel.
We apologise for our candour but are at a loss as to what we could have done differently under the circumstances that would have met with your approval.
Kind Regards,
Jonathon Williams
Thank you for your review and indeed your feedback.
It is extremely disappointing that another resident, who incidentally was attending the same event as yourselves, caused you so much distress and the actions of said individual have caused you to form the opinion that you will ‘never never [visit] again.’
Our duty manager did attempt to deal with the individual but we hope you agree that the situation was not of our making and dealt with promptly when the individual thought it appropriate to set of our fire alarm.
The alarm was extinguished within 10 minutes and of course we did not charge for your stay in our hotel.
We apologise for our candour but are at a loss as to what we could have done differently under the circumstances that would have met with your approval.
Kind Regards,
Jonathon Williams
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Beverley Uk
Crítico Sénior
“Relaxing evening and Fantastic Food.”
2
personas encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Jonathon Williams, Manager en Lazaat, respondió a esta opinión
2 febrero 2012
Hello lostandfound,
Thank you for your feedback – Happy customers make us smile!
We are delighted that you enjoyed your stay at our Hotel.
Your comments with respect to disposable slippers are noted and will be discussed at the next management meeting.
We hope to see you soon.
Kind Regards,
Jonathon Williams
Thank you for your feedback – Happy customers make us smile!
We are delighted that you enjoyed your stay at our Hotel.
Your comments with respect to disposable slippers are noted and will be discussed at the next management meeting.
We hope to see you soon.
Kind Regards,
Jonathon Williams
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
E Yorks
Colaborador Sénior
“A very enjoyable evening!!”
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Jonathon Williams, Manager en Lazaat, respondió a esta opinión
29 enero 2012
Hello Polcat,
Thank you for your feedback – Happy customers make us smile!
We accept your comments with respect to our Desert Menu and changes are being discussed at our next management meeting and improvements will be made.
Kind Regards,
Jonathon Williams
Thank you for your feedback – Happy customers make us smile!
We accept your comments with respect to our Desert Menu and changes are being discussed at our next management meeting and improvements will be made.
Kind Regards,
Jonathon Williams
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Kingston-upon-Hull, Reino Unido
Crítico Sénior
“In my experience.........It is there”
1
persona encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó en pareja
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Jonathon Williams, Manager en Lazaat, respondió a esta opinión
22 enero 2012
Hi William B,
It is simply superb to hear that your two night stay was a great one.
We have said it before but we acknowledge that improvements need to be made at our Hotel and a great effort has been made to do so.
It is also good to hear that you enjoyed your invitation to the wedding hosted at our hotel – Any area that we are both very busy with and indeed enjoy an excellent reputation in.
We really look forward to seeing you again.
Kind Regards,
Jonathon Williams
It is simply superb to hear that your two night stay was a great one.
We have said it before but we acknowledge that improvements need to be made at our Hotel and a great effort has been made to do so.
It is also good to hear that you enjoyed your invitation to the wedding hosted at our hotel – Any area that we are both very busy with and indeed enjoy an excellent reputation in.
We really look forward to seeing you again.
Kind Regards,
Jonathon Williams
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Maidstone, Reino Unido
1 opinión
“Nearly there?”
1
persona encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó solo
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Relación calidad-precio
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Calidad del sueño
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Limpieza
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Jonathon Williams, Manager en Lazaat, respondió a esta opinión
22 enero 2012
Hi Desmond,
Thank you for your feedback. We accept your comments in the spirit that they are intended and are fully committed to ensuring your experience meets with your expectation irrespective of the price paid.
I am aware that you paid £50.00 and £60.00 respectfully for a two night stay inclusive of breakfast and are therefore pleased that you consider this to be good value.
The challenge is of course to ensure that if you paid £75.00 for a room that you leave delighted – and it seems that there is still work to do.
You have our absolute assurance that if you choose to stay at Lazaat again, you leave feeling that we are indeed “there”.
Kind Regards,
Jonathon Williams
Thank you for your feedback. We accept your comments in the spirit that they are intended and are fully committed to ensuring your experience meets with your expectation irrespective of the price paid.
I am aware that you paid £50.00 and £60.00 respectfully for a two night stay inclusive of breakfast and are therefore pleased that you consider this to be good value.
The challenge is of course to ensure that if you paid £75.00 for a room that you leave delighted – and it seems that there is still work to do.
You have our absolute assurance that if you choose to stay at Lazaat again, you leave feeling that we are indeed “there”.
Kind Regards,
Jonathon Williams
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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