Thank you for taking the time to review Moness resort on Trip Advisor. Im very pleased to read your found the staff so friendly and helpful and that you enjoyed your breakfast, I would like to assure you the the full breakfast menu is always available. Once again thank you and we look forward to welcoming you back soon.

Thank you for taking the time to review Moness resort on Trip Advisor. I am pleased to read that you found your cottage well presented, nicely furnished and comfortable.

Regrettably, after maintenance visit to Hunter cottage the information relayed to reception, was that a microwave would be suffice for the two days you were visiting, I am sorry if this is not correct, we have now updated our internal procedure to ensure such incidents do not occur in the future.

We have no record of a call made to reception from Hunter cottage on the morning of 4th January and I am unsure as to who you would have spoken in regards to the cooker that morning. However I am sincerely sorry if our strict reporting policy was not adhered too on this occasion.

When contacting reception on the evening of 4th January, an offer of the full use of Keeper cottage, next door to Hunter Cottage, was offered and declined along with the offer of a 50% discount of dinner in the Terrace Bar for the residents of Hunter cottage only. A call was made to reception shortly after accepting the offer of 50% of dinner in the Terrace Bar. It was reiterated too you on three occasions that the offer of the discount applied to residents only. I am pleased to read that you and the rest of your party found the food in the terrace bar well presented and tasty.

Although I strongly disagree with many references in your review, I am sincerely sorry with what you perceive as a lack of interest in this matter, I would like to assure you that was not the case.

The cooker in Hunter cottage was checked prior to your arrival, unfortunately some repairs are unforeseen, as in this case and cannot be dealt with as quickly as we would like, regardless, the cooker should have been repaired and I can only apologise fully for what appears to be a misunderstanding on our part. The food bill for Hunter cottage residents and the electricity bill, totalling over 20% of the accommodation, were wavered as a goodwill gesture.

As mentioned you have stayed at Moness Resort many times before and I am sincerely sorry your view was tainted on this occasion. I do hope you take up the offer of a discounted future stay as outlined in my letter to you dated 12th January to demonstrate that we do normally get it right as the vast majority of our past reviews concur.

Thank you for taking the time to review Moness resort on trip advisor. Its great to read many aspects of your review, especially with regards to the your room, suana & steam room and the staff. A room service menu is available for all our hotel guests from 3pm and we regret that this what not brought to your attention. Severe weather conditions did temporarily effect our television system, for which I can only apologise. Red Wine is stored in a dual wine fridge at the recommended temperarture and we regret, that if on this occasion, the wine had not settled to its optimum temperature before service. We appreciate all feedback as we continuously strive to improve our service and facilities and only through comments provided by our guests we will be able to do so. Once again thank you and hope we can welcome you back again.

Thank you for your fantastic five star review, its always great to read such positive comments. I am so glad you enjoyed our hospitality, food and service we do hope that you will be with us again in the near future, with our very best regards