Hi reviewer. Thank you for review. While I admit we had some issues during your stay that we need to address and respond to you have given us an overall 4 stars which I very much appreciate.

Several days prior to your visit another local business with whom we share our water supply had some plumbing problems that unfortunately cascaded on to the Bunkhouse resulting in intermittent loss of water pressure. While we worked very hard to minimise the effect on our customers we do appreciate that this had an impact on our guests. We are taking measures to prevent this from happening again.

Our quad rooms are neat. however these are advertised as such and come in at a budget price. Whoever madeyour booking would have been made aware of this. Because of the price these are one of our most popular rooms this year!

Our recently refurbished toilet/shower areas meet all the requirements by Visit Scotland for our "bunkhouse" status. However we are looking at expanding these at some point in the future.

Sorry about the lunches. The bread was freshly delivered the previous day and is therefore a supply issue. We are taking measures to prevent this happening again. We acknowledged there was a problem and gave you all a free breakfast as compensation.

I think it is only fair to raise some points not mentioned in your review which you may not have been aware:

We organised some of your ferry logistics at no charge and even managed to delay the ferry departure for you one morning.

We opened 1 hour early each morning to facilitate you an early departure at no charge.

My chef changed the menu especially so that your group never had the same menu on each night of your stay.

We provided free berthing for your camper vans.

Of course you would be very welcome any time in the future.

Kindest regards

Dave Lang

Hi,

Thank you for your helpful review. We listen to all opinions and suggestions very carefully and take appropriate action as required. With regard to the rooms we will put up instructions on all the room heaters to make these easier to operate. Sorry you didn't feel warm enough upstairs; the temperatures this "summer" have been vary erratic and it sounds like we were a bit slow to get the heating on. I will provide staff with thermometer equipment which they can monitor with ease. We will do our best to keep our customers cosy.

Kind regards

Dave Lang