Dear Sir/Madam,

Thank you for taking the time to write about us on this site. Having discusse this with all concerned on the day, its very clear of the circumstances. We had in fact finished serving Brunch for the day and had decided that we could serve your table as it was apparent you were travelling through in need of some sustenance, this wasnt conveyed to you, so as not to cause concern, however, is the reason behind a perhaps hasty order being taken. The reason your tables were not spotlessly clean was because they had just been vacated.

In the time between 11.30am and 2.30pm that day we had served 170 Brunch meals, nobody was offered side plates as standard, anybody who asked, received, and the abbreviated menu of the day leads to a more simple service.

I think your comments are a little boring for a forum like this and if i had been in your shoes i would have just asked for side plates.

Every 1st and 2nd January we offer our extremely popular brunch menu, this year we served 350 in our small bar area, with nobody receiving a side plate, however, next year we will very much consider this.

I look forward to welcoming you again to the Buccleuch

Billy Hamilton