Thank you for taking the time to place a review of your stay with us. We are certainly sorry to hear that your stay was not as satisfying as it could be and would like to address the issues you had during your stay.

As far as our lodging rates, value is definitely relative to an individual’s means, but we do offer lower rates during non-peak periods. In fact your rate was $179 the first night and $215 the second (being New Years Eve). Weekday rates are even lower and we also offer military and AARP discounts. We have never charged a rate of $225, so I am not sure about that.

One of the most praised amenities we provide our guests is the large rock wood burning fireplaces that we supply firewood for. It is truly memorable to sit in front of a crackling fire in these 1800’s log cabins and reminisce about a time gone by. We are sorry you missed out on this opportunity, but we do keep our firewood in a covered storage and provide fire starter bricks as well. We are always happy to help any of our guests that have difficulty starting their fires. Just let us know!

We do provide high quality bedding and towels and are sorry that this was not reflected during your stay. Unfortunately we discovered directly after your stay that we were having issues with the chemical mix in our laundry department. This chemical imbalance was leaving the towels and such, feeling dry, scratchy and not fresh. We have resolved this issue.

We would certainly welcome the opportunity to have you stay with us again, perhaps on a weekday when we offer discounted rates. And keep in mind, we will be happy to help with the fireplace. Once again, thank you for providing your insight.

Being one of Fredericksburg’s premier lodging facilities, it sincerely saddens us when one of our guests has a less than positive experience while staying here. We stake our reputation on being able to continually provide an upscale lodging and dining experience as outlined by the majority of our guests who enjoy the services we provide. Unfortunately, from time to time we suffer mechanical malfunctions like any other lodging property. While we never want these issues to impact our guests, when it does happen, we make it a point to respond as quickly as possible. As in this case, within 30 minutes of hearing about the issues our guest was having in their cabin beginning on the second day of their two night stay we were attempting to try and resolve the problem. When we discovered that the non-waste object this guest lodged in the plumbing line was beyond our reach with the tools we had at hand we did inform them that we would need to contact a plumber to remove the obstruction.
We are fortunate enough as a business in a small community to have developed an ongoing professional relationship with one of our local plumbing services to respond to our calls quite quickly during “off hours”. And while it took less than twenty minutes for the plumbing service to return our call, this particular lodging guest was in the lobby demanding a refund for their “entire” lodging stay without allowing us the opportunity to resolve the issue.
While we would never expect, nor require a guest to stay in any of our lodging units if the cabin has issues related to plumbing, air conditioning, electrical or such that we are unable to fix, we do ask for the opportunity to resolve the issue in a timely and professional manner. We were attempting to do everything we could in this particular instance, and find it a quite un-fair to review us in a sense that does not reflect our complete and total concern for the incident. We would certainly have apologized for any troubles and provided appropriate lodging referrals had we not been able to resolve the issue, but we were simply not afforded the opportunity to do so.
We respect all of our guests and fully understand our responsibility as inn-keepers to provide a clean, safe and warm environment, and that is exactly what we strive to do on a daily basis without hesitation.
As this guest noted the first day of their stay was “fine” and it was not until the second day that the issue occurred. We did refund the second day stay even though we were not given the opportunity to resolve the issue.