We're very sorry to hear that your night here was a disappointment to you, and that you felt your welcome was tempered by the reminder note asking guests to leave muddy boots at the bottom of the stairs. You might be surprised at how many people find themselves embarrassed by having left mud all the way up the stairs!
TV reception is indeed an issue, as we make clear on our website. Here on Skye, we are in the throes of digital switchover, and the aerial engineers have been booked (since February) to come this month to resolve reception issues. We hope therefore to find the best practical solution as soon as we know the full impact of the changes.
I am afraid it is inevitable that some dishes, like fillet steak, lobster, langoustines and scallops carry supplements if prices for the main table d'hote menu are to be kept down. We do try to ensure that there is always a fair degree of choice available for those who do not wish to pay additional supplements. Unfortunately the expensive items almost by definition will seem to be more attractive - but it would be a pity not to offer them!!

Thank you for your comments about being well attended to during your stay here - and I am sorry that when we were contacted in the morning there was no other room to offer you. As you will know, we were very hesitant about offering you that particular room as it is usually only made available to youngsters whose parents are also staying. Had we realised that the hairwash hose had been inadvertently put away in the housekeeper's cupboard, your hair-washing would have been less uncomfortable - we are so sorry.

We were saddened to read that your stay did not match your expectations, and that you found our service intrusive. I am also sorry that we gave the impression that we were not expecting you when you arrived; time must have flown by that morning!
As a matter of principle, everything is freshly prepared in our own kitchens and we use as much local produce as we possibly can; illness, or other eventuality, can exceptionally make it necessary to use the 'home made' services of others for tea.
Our current dining room was originally the Victorian kitchen, built around 1850; the conservatory is the only recent addition, built in part to provide better access for guests.
We are aware of shortcomings (TV reception & broadband included) and continue to work on a programme which we feel will help this old house and its furnishings better to reflect its historic character. We hope that you will return one day to see how we are getting on.