Thank you for your response, however I seriously believe you have us mistaken for some other hotel. Our pool and whirlpool is for our guests use only, and is kept up very well. We have a parking lot enough for 10 semi trucks, so I find it hard for you not to find parking. Our breakfast buffet has been here since the day we opened 15 years ago, maybe you did not see it next to our lobby when you checked in. We do have rooms with microwaves and refrigerators, however they are in our mini- suites. Apparently you chose our standard room without such amenities. Our beds are certified brand new Serta's, straight from the manufacturer. Towels, shampoo and soaps are a standard item in all of our rooms, always have been. Believe it or not, our carpets are brand new. Our last inspection from our Quality Assurance depratment two weeks ago had us as one of the cleanest hotels in New Braunfels. I would expect that considering our rooms are checked three times for cleanliness before a guest even walks into one. Again, I seriously believe you have us confused with a lower standard of hotel which you may be accustomed to. I appreciate the review, but maybe next time you can get the hotel correct, as bad reviews affect us negatively. Thank you

Terribly sorry that your stay with us was not ideal. We strive to do everything we can to make your stay as perfect as possible. Our last inspection grade of an "A" rated hotel proves that. The only possible reason I can think of that housekeeping did not clean your room is you might have had a do not disturb sign on your door. Either way, I apologize. If you would give us a second chance, I will prove to you that we are serious when it comes to our guests comfort. I will even take 25% off of your bill*. Thank you for your review and we hope to see you again soon.