Dear Seasoned Business Traveler,
Thank you for your feedback. We always encourage our visitors to write reviews and give feedback; good and bad so that we may continually improve our resort. Since you have visited T Bar M, we have updated all of our bedding in the hotel to make it feel more up to date; clean, fresh and ready. Service is number one T Bar M's list and I apologize if you feel you got sub par treatment. If there is anything we can do to bring you back to T Bar M to give us another chance to make your stay most enjoyable please contact our sales office at xt 270.
Again, thank you for the feedback.
T Bar M Guest Relations Manager

Dear cdeanda,
We certainly appreciate your feedback. We are truly sorry for the misplacement of your items while staying with us at T Bar M. We have addressed the issue of rude staff at our front desk and can assure you that is not our standard practice. We generally receive very good comments about our level of customer service and continue to strive for the best! We are aware of your sister personally coming back to T Bar M to look for your belongings. Our housekeeping manager met her in the lobby and she was escorted to the condo you stayed in to double check for the items misplaced, of which they still did not find. Just for extra reassurance our housekeeping manager even took your sister up to her office and showed her the procedure for “lost and found” items that our guests leave behind. Everything is reported and logged appropriately for when the guest calls to claim the item. According to our housekeeping manager your sister was pleased with the way we handle that process and appreciated all the help she received while being on property. Again, we truly apologize for the misunderstanding and would love to earn your business again in the future. Thank you for taking the time to provide us with feedback as we will address and fix any issues.