Thank you very much for the thorough review, and on behalf of my staff, I am so glad you enjoyed your stay with us. We work hard to provide an outstanding experience for all of our guests, and always appreciate when a guest takes the time to post their thoughts on a forum such as TripAdvisor.

I apologize you were not able to view any HD programming on your suite’s televisions. All hotel televisions are HD, and our cable subscription offers a variety of HD channels. I have forwarded your comments to the maintenance team so they can check to ensure all equipment is working properly.

While our swimming pool is not heated (and therefore not available during the winter months), our outdoor spa is heated and available year-round. We also offer a recently-upgraded Fitness Center by Precor, open daily.

I’ve forwarded your comments to my staff, including the housekeeping and food and beverage teams, as they will appreciate the positive feedback. Please do not hesitate to contact me or the front desk if there is anything we can do to make future stays more enjoyable.

Thank you again for your review, and we look forward to welcoming you and your family back to the Homewood Suites Plano/Richardson.

Happy New Year,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

Thank you very much for the great review, and on behalf of my staff, I am so glad you enjoyed your stay with us. We work hard to provide an outstanding experience for all of our guests, and especially appreciate positive feedback from seasoned travelers and HHonors members

I’ve forwarded your comments to my staff, as great reviews are always appreciated.

Thank you again, and we look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Happy New Year,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

Thank you very much for posting your review on TripAdvisor, and on behalf of my staff, I thank you for choosing the Homewood Suites Plano/Richardson during your trip to the Super Bowl last February. I’ve forwarded your comments to my staff, as I know they will appreciate the positive feedback. We pride ourselves on providing an upscale experience to all of our guests, and it’s always nice to hear when we’ve hit the mark.

I’m sorry there was an issue with your GPS locating the hotel; we are aware of this situation and looking into a solution to make locating and driving to our property easier for GPS users.

Thank you again, and we look forward to welcoming you back to the Homewood Suites Plano/Richardson.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson

Thanks very much for the feedback, and I’m glad to hear you enjoyed your stay with us. It sounds like you were able to experience much of what our hotel has to offer, and we agree that our pool area is perfect for a hot Texas day (we had too many of those this summer!). I’ve shared your comments with my staff, as a positive review is always appreciated.

Thanks again, and we look forward to welcoming you back to the Homewood Suites Plano/Richardson next month.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson