We apologize that you left here feeling that you were targeted for poor service and assure you that was clearly not our intent. As I explained to you when I asked you to move to the business center, we had a scheduled meeting Mon-Fri that had reserved the breakfast area for their luncheon service. I made the request with you 20 minutes prior to their breaking for lunch, in order for you to have ample time to get to a convenient stopping point before moving.

In regards to the front desk agent at check in, I have addressed the issue with her and she assures me she honestly thought that the policy was as stated. I take full responsibility for her lack of knowledge and have advised her for future reservations of the correct policy. However, I have researched the date of your arrival and had no other options available to move you to as we had 3 meetings going on that week and were quite full.

Regarding the outdated rooms. 98% of our rooms have been completely renovated. Unfortunately you were in one of the 2% remaining that have the original furnishings. Please be assured we are currently working on updates for those as well. Please accept my sincere apologies during the updating process. If you should change your mind and choose to return, I would be happy to make your arrangements for you and to personally see to your satisfaction.

Dear guest: Thank you for bringing these issues to our attention. Please accept my humble apologies for the inconveniences you encountered during your stay with us. I want you to know, I take these issues very seriously and have addressed them with the appropriate departments. We will all try harder to make sure these issues do not occur again. I also greatly appreciate the comment regarding our staff. We try very hard to make sure our guests are well attended to and I will make sure the staff is informed of your compliments. I sincerely hope you will give us another opportunity to prove ourselves. We are continuously trying to upgrade our amenities, improve upon our housekeeping practices, and routinely attend to maintenance issues. With a great team effort, we hope to earn back your business and serve you again when you are in the area. Thank you for your business.

Management
Comfort Suites