I wanted to take a moment to thank you for taking the time to voice your experience at our hotel on Trip Advisor. I am concerned about some of the comments concerning security and the condition of the property itself.

I wanted to let you know that we actually do have a night time security gaurd. So far we've never come across the need to have security available during the daytime due to the fact we have a variety of hotel staff all over the property all day, including housekeepers, maintenance and construction workers, as well as my self, management. I apologize that you were approached by an individual asking for money. Had we been made aware of this issue we certainly would have addressed it.

We are also in the process of renovations. As you may have noticed during your stay were are adding new storage facilities and repairing different areas of the building's exterior.

The principle goal of our hotel is to provide dependable service to all of our guests. Consequently, it's dissapointing to learn that you were unhappy with your stay.

Please know that we always take all feedback from our guests very seriously. I sincerely hope that in the future you will consider giving us another chance. It is true that our outdoor pool (newly renovated!) is our only form of on-site entertainment, however at the front desk, our staff would have been more than delighted to provide you with a brochure and direct you to a wide array of entertaining places right here in Victoria. From museums and parks to fine dining and night life, Victoria is a city that is rich in culture and if you know where to look, can be very entertaining.

We hope one day we have the opportunity to serve you again and make a better impression!

Greetings! My name is Nicole and I am the Assistant General Manager of the Quality Inn - Victoria. While I was delighted to see you took the time to share your experience at our hotel, I was dissapointed to read the problems you experienced while staying with us. It is true we are under renovations and I'm happy to see that you noticed! I will be taking your comments and reviewing them with the General Manager. We take the experiences of our guests very serious and want to know how we can improve! I was concerned about the complaint you had about the breakfast only having pastries left from the day before. Our breakfast is served Monday through Friday from 6:00am to 9:00am and on weekends from 7:00am to 10:00am. During this time we serve a full hot breakfast featuring a rotating combination of fresh scrambled eggs, bacon, sausage patties, sausage links, biscuits, gravy, waffles, yogurt, fresh fruit and more. If you visited our breakfast during our posted hours and experienced less than this, I sincerely apologize. Please let me know so this can be addressed immediately with our breakfast staff. We strive to give all of our guests a fantastic experience and I hope you'll give us another chance in the future.