Dear Valued Guest - We sincerely apologize to you for not handling this situation with the utmost concern and empathy. I do believe you were staying with us during the summer months under a contracted rate negotiated by our companies to include housekeeping on certain days of the week. This was done to help lower the cost of the room for your company. I am sorry that you chose not to have us Fed-Ex you your package after it was delivered to our hotel by mistake. I do hope it reached you secured.

Please know that we value your business. I am sorry to hear that you did not enjoy our great community or our hotel. However, I am glad to see that we did receive higher ratings from you on other topics like value, location and room quality. It is understandable that you were disappointed with your stay and I submit that your experience is not typical of the town or our property and I hope that you will return some day to experience and enjoy Wichita Falls, and the Lexington.

In the spirit of hospitality,
Kaggan Parker- General Manager

Thank you very much for taking the time to write this review. Being in the hospitality business we understand what it is like to be away from home on the holidays, so we wanted to do something special for our guest. I sincerely appreciate your opinion and hope you visit us at the Lexington Suites again soon!

Sincerely, Kaggan Parker

Dear guests,

Thank you very much or staying with us at the Lexington Suites in Wichita Falls. We are very pleased that you enjoyed our large rooms and unique amenities. I look forward to meeting you when you come back to the area and stay with us again.

Sincerely, Kaggan Parker