Penny,
Thank you for taking the time to write a review about our hotel! I'm so glad to see that overall you enjoyed your stay with us. I do apologize for the confusion about your bed not being one of our Garden Sleep System beds. It can be a little misleading because Hilton Garden Inn's all use the same brochure which says that we feature the Garden Sleep System beds, however it doesn't give us to option to specify which beds have those mattresses and which don't. Our hotel was designed to feature our king beds with the Garden Sleep System mattresses and our queen beds with standard mattresses. As long as we have the availability, we are happy to move our guests to different rooms where they can have the bed size (king or queen) or mattress type that they prefer. I am sorry that you weren't offered that option, that was an oversight on our part, and if you stay with us again I would be happy to make sure that you get the room type that you prefer. We hope to have you back with us again soon, and if there are any other questions I can answer, please don't hesitate to let me know!

Sarah Cassell
Assistant General Manager

Thank you for taking the time to fill out a review of our property! I'm so glad to see that you enjoyed your stay with us! We really appreciate your kind words about the hotel and our staff. I wanted to take just a moment to address the comments you had regarding breakfast, the televisions and the bed in your room.

It is a standard at Hilton Garden Inn's that we do not offer complimentary breakfast along with your room. However, we do offer a full cook to order breakfast for $9.95, and we offer a continental version for $5.95. We do our best to explain upon checkin and again at breakfast in the morning that the continental version offers all of the cold items on our bar, as well as all of our pastries and danishes, and our hot oatmeal. The full hot breakfast offers everything that the continental features, as well as all of the items on our hot buffet like scrambled eggs, bacon and hashbrowns, and cook to order omelettes and waffles.

As far as the televisions in your suite, they both should have been working exactly the same, so I apologize that one wasn't working properly. We recently had all of our televisions replaced with brand new LG HD televisions. As with most new things, we've experienced a few glitches with our HD channels, where occasionally they aren't coming through the way they should. As soon as we realized there was a problem, we have been doing daily checks of all of our televisions to make sure the channels are working properly. We will continue to monitor the channels closely just as a precaution, but we don't anticipate any further issues to affect our guests.

I'm sorry it took a few minutes to figure out how to use the controls for the Garden Sleep System bed in your room. All of our king beds do feature the Garden Sleep System, and therefore they are adjustable to the comfort of each individual guest. The controls are located on either side of the head of the bed underneath the fitted sheet, and can be adjusted to make the mattress softer or firmer. It is an air pocket system, so it does take a few minutes for the pockets to fill up with air and become firmer or let some air out to become softer. It also doesn't make any noise, so you won't hear it as it is adjusting.

Hopefully that helps explain everything that you had concerns about. We have a great hotel here along with a great staff, and we hope that you will come back and stay with us again soon!

Sarah Cassell
Assistant General Manager

Thank you for filling out a review about our hotel! I'm glad to see that you enjoyed your stay with us. We have a lot of guests who are only with us for a short period of time as they are passing through Charlottesville, whether it be for business or pleasure, and it's great to hear how much you enjoyed yourself during your brief visit. We look forward to having you stay with us again next time you're in Charlottesville!

Sarah Cassell
Assistant General Manager

Thank you for taking the time to fill out a review of our hotel! I'm glad to see that overall you enjoyed your stay with us! I appreciate you bringing the condition of the carpet in your room to our attention. We do shampoo the carpets in all of our rooms on a regular basis, and we spot treat stains in between shampoos as well, so this is something we'll take a look at and address promptly. We hope you will give us another chance to show you what an excellent property and staff we have here at the Hilton Garden Inn in Charlottesville, and stay with us again in the future.

Sarah Cassell
Assistant General Manager