Thank you for your feedback, it is the first step in improving our services. I am truly sorry you were not satisfied with your stay at our property. We are continually striving to provide the very best experience for our guests, and I sincerely regret that we fell short of our goal in this instance. Rest assured that we have taken the necessary steps to correct these issues to avoid future occurrances. Thank you again for your comments.

Dear Guest,

Thank you for your kind words. We are very happy to hear that we have exceeded all expectations in your recent visits with us. Our Hilton team is hardworking and dedicated to serve every guest with utmost care and enthusiasm. Thank you for mentioning our newest renovations. Not only have we upgraded to flat screen TVs but have also enhanced our TV Guide channels to include HD channels with several HBO movie channels as well. Again I thank you for your feedback and loyalty to the Hilton family.

Dear Guest,

I want to begin to say that I apologize on behalf of our hotel team for all of the issues that occurred upon your stay. I hope that we have the opportunity to change your mind again in a future stay with us. I actually conducted a conference call with your employer and my team to listen to a post review of our service during the Christmas dinner event. I agree with you that our service needed improvement and that we should have had 1 more server staffed that night which was our short coming. We have learned to better staff our banquets and to prepare in advance for the volume of guests to arrive. We also were told that our food was exceptionally done and that the quality of the chicken Milanese dish was superb. However we still fell short with the quality of our services to you and want to apologize for all inconveniences you encountered upon your stay and during the Christmas dinner event.

Renovations began at our property in the month of April 2011. Even though your stay was during our hotel upgrades, we have been providing alternate solutions like internet cards to guests with poor internet connections that provided an instant wireless connection upon their stay. We try to do everything in our power to help make every guest satisfied. Again I thank you for your feedback and will be reaching out to you for another opportunity to stay with us in the near future.

I want to start by saying thank you for taking the time to share your concerns/observations. We are a 92 room property with 7 of those rooms being suites. The suites are all in fact accessible. The rooms being end rooms are spacious. What's interesting is that all of the rooms, standard and upgraded suites, have the same pieces of furniture and yet there is ample space available in all of the rooms.
Unfortunately, during your stay with us we were switching out all of our older model televisions with flatscreens. So that our guest would not be too inconvenienced we decided to start with all of the guest room bedrooms first. This was where we anticipated our guest watched most of the television. As of now, all of our guest rooms have the flatscreens. In fact, the bedrooms are a 32" and the sitting area in the suites are 42".
The large majority of our guests are corporate clients and we greatly understand the importance of having the internet at your disposal. As I have stated on an earlier review, we have increased our bandwidth and found it to be successful.
We are still in the process of updating and renovating our rooms. We have finished the knockdown in the bedrooms and sitting areas and are now working on the wallpaper in the bathrooms. All of this along with the internet upgrade we hope to have completed by year end.
I do sincerely apologize for the inconvenience you experienced regarding the hot water. We have found that there is a high demand of water usage during specific peak times. Being a hotel unfortunately this is the case. We have ample water heaters to ensure we are meeting the demands of the water usage ecspecially during those peak times.
We have put procedures in place to make sure we are communicating with eachother as to the working order of the property. We have a beautiful property and we are so very excited to see the new stages of the renovation process.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel. Thank you for your loyalty to the Hilton Family and to the brand.