Thank you for taking the time out of your schedule to write this review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. During the time that you visited our facility it was brought to our attention we had a hot water tank go out of service along with a valve that controlled the hot water from the other three hot water tanks mainly therefore causing mainly cold water to be distributed to the majority of our guests. Since your stay we have completed approximately $25,000.00 worth of repairs to prevent this problem from happening in the future or with any other guest. In regards to your other concerns, this was unacceptable and I apologize for the inconveniences. Rest assured, this will be discussed with the staff to prevent any further occurrences like you experienced. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

I believe the Asst. General Manager has contacted you to offer compensation, however, if you have not heard from our facility or you do not feel the compensation was fair please contact me ASAP so that we can try and work together for a resolution and to regain your trust.

If I can provide any assistance, don't hesitate to contact me directly at gmwingate@lodgingdev.com.

Thank you for taking the time out of your schedule to write this review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. During the time that you visited our facility it was brought to our attention we had a hot water tank go out of service along with a valve that controlled the hot water from the other three hot water tanks mainly therefore causing mainly cold water to be distributed to the majority of our guests. Since your stay we have completed approximately $25,000.00 worth of repairs to prevent this problem from happening in the future or with any other guest. In regards to your other concerns, we also completed an internet upgrade and this was the 1st negative response since that project was completed in January. Again,I apologize for the inconveniences. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

I believe the Asst. General Manager has contacted you to offer compensation, however, if you have not heard from our facility or you do not feel the compensation was fair please contact me ASAP so that we can try and work together for a resolution and to regain your trust.

If I can provide any assistance, don't hesitate to contact me directly at gmwingate@lodgingdev.com.