Thank you for taking the time to post your review of our hotel on Trip Advisor. I am so sorry that we failed to meet your expectations and I hope you will accept our sincere apology for the fact that you were subjected to areas that were under construction during your visit. Our attempt was to schedule improvements to our first floor to coincide with the slowest time of the year for our hotel but unfortunately due to the location of our elevators it was impossible for us to shield the first floor work from the viw of our guests that stayed with us during this three week period that first floor renovations were under way.

I am happy to report that our first floor renovations have since been completed, along with the second and third floor corridors, and the finshed product is stunning! Renovations to our building exterior are set to begin in the spring which will provide the finishing touch to restoring our hotel to brand new condition. We hope that you will consider giving us another chance to serve you should your travels bring you back to Charleston, WV.

Thank you for taking the time to post your recent experience with our hotel on Trip Advisor. We are very sorry if we failed to meet your expectations. As you have noted in your comments, major renovations are under way at our property which began with improvements to our public space which clearly explains the exposed bare metal studs you mention. The next phase of our renovation, which just began, will encompass a complete remodel of our guest rooms. Part of our renovation included major upgrades to our fire alarm system which worked flawlessly during your stay (even though you were inconvenienced with an evacuation). Certainly we are sorry for the inconvenience the alarm caused, but there was no actual fire and none of our guests were in any real danger.

It is our sincere hope that once our renovations are complete that you would consider giving us another opportunity to show off our brand new facility.

Thanks so much for your recent review of our property. We are very sorry that you were unable to completely enjoy your stay with us due to the unruly sports group. We in no way condone the type of behavior you describe in your comments. Our hotel does have security service to deal with such matters, we will however review his reports from the dates this particular group stayed with us and consider adding additional security in the future should they stay here again.

We sincerely hope that you will consider choosing us again on future visits to Charleston.

I would like to thank you for taking the time to post your review of our hotel on Trip Advisor. Your comments and suggestions are very helpful to us in our effort to provide the excellent experience expected by our guests. You'll be happy to know that in conjunction with the full renovation our property is currently undergoing, that we just completed major upgrades to our internet service which has taken care of the problem you experienced. I am sure that upon your next stay with us you will be extremely please with all of our upgrades!