It is unfortunate that you did not have an enjoyable stay at the Monaco Motel as we do truly try to make our guests stay pleasant and provide great customer service. In response to your post I would like to mention the following: Guaranteed check in is at 3pm and check out is at 10:30, this is so that housekeeping has enough time to clean all the rooms for arriving guests. If your room did happen to be ready an hour or so before 3pm we would gladly let you check in. The check in times for most motels in the Dells is around 2:30-3:30pm and as late at 4pm for the large hotels, also almost everywhere will have check-out between 10:30-11:30. These times are pretty standard in Wisconsin Dells as there is a great turnover rate for rooms for people arriving and departing. The front desk hours are 8am-10pm with extended hours usually. The office would not be closed at 8pm as we have many guests who arrive after that time. There is an ice machine located on the property (by the stairway on the office side) This door is never locked so guests can go up and down the stairs, hence there is 24 hour access to the ice machine. Lastly we did offer free admission to Chula Vista for everyday of your stay as well as discounted tickets to Noah's Ark. Lastly I'd like to point out the guests can always call front desk if any assistance is needed 24 hours. If there are any further questions or concerns in regard to this response please feel free to contact us.