Thank you so much for your review. You have a lovely family and we were happy to help with discounted tickets to the Waterpark. We hope to see you again!
Dawn

You are correct, we are in the process of updating our entire resort. We are looking at re-designing the Jacuzzi suites with each one having a different theme. We hope you'll come back and enjoy them again. Thank you for your review!
Sincerely,
Dawn Baker
Owner / General Manager

I am so sorry you had a bad experience at our hotel. We truly strive to make sure all of our guests receive above average service and have a positive vacation experience. I was able to find your reservation thru some of your comments and I would like to address some of your points. You had a "Crowd Cut" coupon, similar to Groupon that you paid $225 for. This package gave you a 2 night stay at our hotel, 4 Kalahari Indoor Waterpark tickets, 4 Kalahari Indoor Theme Park tickets and a gift certificate for dinner at Marleys. If you were to purchase those tickets, you would have paid well over $225 for the tickets alone.
I checked the room you were in and it does have an older TV. Most of our rooms have new flatscreens and i am sorry about that. If you had mentioned that you were unhappy with your room, we would have gladly upgraded you or moved you to a different room.
We had a hockey team that was staying here that weekend. That may have been part of the noise problem with the kids but we had security as well. Security is usually pretty good at clearing them out of the hallways and getting them to quiet down. Had you mentioned it to the front desk, they would have addressed it right away.
As far as the snow and not plowing goes, it did snow in the late afternoon and all night but we had everything plowed and shoveled by 10am the following day.
We do know that we can't please everyone but we really do try. I only wish you had brought your concerns to us, we would have done everything possible to make your stay more enjoyable. If you read the other TripAdvisor reviews, you will see that your experience is not the norm. Most all of the reviews talk about how clean our place is and how our front desk staff is so friendly.
I am so sorry you had this experience and wish we could have made your stay with us more enjoyable.
Sincerely,
Dawn Baker
Owner and General Manager