We appreciate your recent and continued patronage of the Hotel Mead for the past many years and value the observations and thoughts regarding the most recent experience while staying with us. With new ownership and management at the hotel now, efforts are being placed to eliminate the very needs addressed in your review. This review is certainly not the experience we want for our guests. We have already taken prompt action to directly address and remedy the issues mentioned; reviewing our service performance and taking appropriate maintenance action to quiet those air conditioner units found noisy. We’re excited to have the space previously occupied by the Grand Ave Grill now utilized as meeting and conference space to better serve our conference guests. This also allows our Café Mulino team the opportunity to offer great new menu items in an Italian style! Our managers and associates are always open and receptive to comments from our guests both kudos and suggestions for improvement. We hope you will consider staying with us again as we continue to make changes positively affecting the guest experience at the hotel. We confidently look forward to your next stay with us and welcome your comments for continued improvement.