We appreciate the feedback from this customer.

We operate a variety of rentals in Volcano from Budget , Moderate, to Luxury Homes, older, newer, and brand new homes, and yes, this customer happened to book an older more reasonable home in Volcano.

We believe that this customer was unfortunately not priviledged to review the extensive photos and descriptions we have on our website for each rental unit, as they booked through a third party online reservation service that just provides a brief description and rate, resulting in the apparent dissapointment upon arrival.

However, the customer did not voice anything about their dissapointment or any other concern to us , in which case we would have been able to take care of any issue at hand immediately, or even upgraded them to another newer more expensive house at not additional charge. Since this post we have hired two new housekeepers to insure nothing is overlooked at any of our houses in the future.

Our advise to every traveler out there.. if you don't like something or there is a problem at a rental house .. let management or the owner know right away.. Only that way they can try to take care of anything that is an issue, and then you are more likely to enjoy your stay. If you don't tell them you and the business both loose. You are not happy and then you write a negative review, which in turn hurts the business.

Aloha,
Management
Kilauea Volcano Cottages