Dear TripAdvisor Contributor,

Thank you for your property review and I appreciate you taking time to share your experience with future travelers. As well, our sincere apologies that your stay was interrupted by a disturbance.

In review of the domestic incident from this past weekend, I am pleased that our overnight management and security personnel acted swiftly to alleviate and further issues. As with any reputable hotel, our management team is appropriately trained on handling unruly guest(s) should this type of situation arise.

As you noted, room type and size vary, although each offers a unique view from Boston's Blackstone Block, one of the oldest in North America. This hotel's recent renovation addressed in-room amenities, premier furnishings and a linen package to improve the overall guest experience and I trust that your stay was comfotable.

Please contact my office directly for a future stay, so that I can offer reassurance of your safety and personally select an accommodation.

Again, thank you,

Robert Rivers
General Manager
617.557.3601
rrivers@mill-usa.com

Dear Past Guest,

Thank you for sharing your recent stay at Millennium Bostonian Hotel and our team is appreciative for the recognition of their performance.

Our premier location and historically positioned property offers a variety of guest room views showing the historic sklyine, as well as the European style alleyways which comprise the Blackstone Block of Boston. With this in mind, we will assess implementation of a Room Descriptor which might outline a room view and it's historcial signifigance.

We value your response and look forward to a future visit to Boston, so that I might select a premier view of Bostons' Landamks on your behalf.

Again, thank you,

Robert Rivers
General Manager
rrivers@mill-usa.com

Dear Recent Guest,

Truly, what is more inviting than a fireplace during a winter month in New Enlgand? Our lobby was designed to create that instantaneous feeling of home and certainly the flicker and warmth of a fire is an attractor.

We appreciate your comments related to North 26 Restaurant, and on a future visit I would love the opportunity to share a glass of wine from our extensive global list.

Please let me know of your future travel plans so that I might mark my calendar,

Gratefully,

Robert Rivers
General Manager
rrivers@mill-usa.com

Dear Guest,

The staff at Millennium Bostonian Hotel appreciate your recognition of their performance and value your testimony on product and service.

Our location is ideal for exploring Boston and I agree that the North End is a must on any visitors list of places to visit. Certainly on your next visit, we can share notes on favorites.

Thank you for your review and I look forward to your return visit.

Gratefully,

Robert Rivers
General Manager
rrivers@mill-usa.com