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Opiniones: Constitution Inn
150 Third Avenue, Charlestown Navy Yard, Boston, MA 02129
Servicios del hotel
Fotos profesionales
25 fotos de los viajeros
Bridgeport, Connecticut
1 opinión
“very unhappy”
1
persona encontraron esta opinión útil.
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Se alojó el Enero de 2012, viajó con los amigos
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
ConstitutionInnMgmt, General Manager en Constitution Inn, respondió a esta opinión
10 febrero 2012
Dear Constitution Inn Guest,
We are sorry that you had a negative experience. What happened was that there was a miscommunication between the third-party company that you booked with and our staff. The reason that a refund was not immediately granted was that we had to research the situation in order to determine that a refund was appropriate. The refund was not processed correctly and we apologize for that as well. Problems such as the ones that you encountered are entirely preventable and we hope to avoid them in the future. In order to achieve this goal, we have recently added supplemental management and are in the process of rolling out a new operational model and re-training program aimed at improving our services and increasing the satisfaction level of our guests. Once again, we apologize that you were disappointed and we want you to know that your feedback is truly appreciated. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
We are sorry that you had a negative experience. What happened was that there was a miscommunication between the third-party company that you booked with and our staff. The reason that a refund was not immediately granted was that we had to research the situation in order to determine that a refund was appropriate. The refund was not processed correctly and we apologize for that as well. Problems such as the ones that you encountered are entirely preventable and we hope to avoid them in the future. In order to achieve this goal, we have recently added supplemental management and are in the process of rolling out a new operational model and re-training program aimed at improving our services and increasing the satisfaction level of our guests. Once again, we apologize that you were disappointed and we want you to know that your feedback is truly appreciated. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
San Francisco, California
Colaborador Sénior
“Disappointing”
1
persona encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó solo
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
ConstitutionInnMgmt, General Manager en Constitution Inn, respondió a esta opinión
1 febrero 2012
Dear Constitution Inn Guest,
Thank you for your feedback regarding your recent stay with us. We are sorry that you had a negative experience. Problems such as the ones that you encountered are entirely preventable and we hope to avoid them in the future. In order to achieve this goal, we have recently added supplemental management and are in the process of rolling out a new operational model and re-training program aimed at improving our services and increasing the satisfaction level of our guests. We are also undergoing renovations to improve the appearance and quality of our facility. Once again, we apologize that you were disappointed and we want you to know that your feedback is truly appreciated. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
Thank you for your feedback regarding your recent stay with us. We are sorry that you had a negative experience. Problems such as the ones that you encountered are entirely preventable and we hope to avoid them in the future. In order to achieve this goal, we have recently added supplemental management and are in the process of rolling out a new operational model and re-training program aimed at improving our services and increasing the satisfaction level of our guests. We are also undergoing renovations to improve the appearance and quality of our facility. Once again, we apologize that you were disappointed and we want you to know that your feedback is truly appreciated. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Los viajeros hablan maravillas de estos hoteles en Boston
Concord, NH
1 opinión
“You get what you pay for”
1
persona encontraron esta opinión útil.
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Se alojó el Septiembre de 2011, viajó con la familia
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
ConstitutionInnMgmt, General Manager en Constitution Inn, respondió a esta opinión
29 noviembre 2011
Dear Constitution Inn Guest,
Thank you for your feedback regarding your recent stay at our hotel. We are sorry about the confusion with your reservation and I'm glad we were able to accomodate you for the second night. I want to clarify that there is indeed a shuttle that picks guests and patients up less than a block away and takes them to North Station and MGH Hospital; perhaps you went to a different shuttle bus stop? We are continually working on improving the service to our guests, and we appreciate your feedback. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
Thank you for your feedback regarding your recent stay at our hotel. We are sorry about the confusion with your reservation and I'm glad we were able to accomodate you for the second night. I want to clarify that there is indeed a shuttle that picks guests and patients up less than a block away and takes them to North Station and MGH Hospital; perhaps you went to a different shuttle bus stop? We are continually working on improving the service to our guests, and we appreciate your feedback. If there is anything more we can do please contact the hotel directly at 1-800-495-9622.
Warmest Regards,
The Constitution Inn Management
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Londres, Reino Unido
Colaborador Sénior
“good location 'strange hotel'”
Consejo sobre las habitaciones: all the same
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Se alojó el Abril de 2011, viajó con los amigos
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
scotland
Crítico Sénior
“great location”
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Se alojó el Octubre de 2011, viajó con los amigos
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Ver 4 opiniones más de korkybuz sobre Boston
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
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Constitution Inn
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Fotos de Constitution Inn (25 fotos de los viajeros)
Hoteles cerca de Boston
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4.0 de 5, 400 opinionesÚltima opinión 2 jun 2012
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