Dear Tricia W,

Thank you for taking the time to write your review. It is very disappointing to hear about your experience on your recent stay. We would like the opportunity to discuss this in further details, and have sent you a private message to obtain additional information.

Sincerely,

Myrna M
Case Manager
IHGCare

Dear JEFFREY H,

Dear Guest,
Thank you for your review regarding your recent stay with us. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Thank you

^Katie
IHGCare

Thank you so much for your review! It was nice to read that you had a pleasant experience with our front desk staff as well as that the room was to your liking. However I am sorry to read that you had an unpleasant experience and were unable to sleep. This is not a common issue that our hotel has, and I am so sorry that you had to experience it. Please know that at any time during your stay with us, you are welcome to call down to the front desk and switch rooms if noise is an issue at all! We are more than happy to move you to a quieter area if there is any noise bothering you. I do also apologize for the mix up with your reservation as we take much care in assuring that each guest is checked into the system properly. Please know that the front desk agent that checked you in has gone through more training in regards to this issue and I am pleased to say that if you did choose to give us another chance when you are in the area next you will find the hotel much different. Again thank you so much for your review as we appreciate any and all feedback from our guests!