Dear roseguinea,

Thank you for taking your time out to write about us on Trip Advisor. We appreciate your comments and are working hard to improve upon your areas of concern. We have made some nice improvements in 2011 with the addition of 37" flat screen HDTVs, a new Embassy Suites top of the bed program, new hotel signage, all new free to guest Business Center equipment and a brand new Guest Laundry facility. We will continue to make improvements on our overall facility in 2012 with a number of Capital projects but will certainly continue to focus on guest service at every turn.

Please consider trying us again during your next visit to Little Rock and feel free to contact me personally for any reservations needs.

Sincerely,

Roger Brown
General Manager
Roger.Brown@jqh.com

Dear Bassman,

Thank you for taking your time out to comment on your recent stays with us in Little Rock. As a frequent guest I am pleased that our Front Office Team has recognized you and welcomes you to the property each visit.

As you know as our regular guest we have this year upgraded to 2 flat panel LCD HDTVs in each suite as well as updating to an HD signal. This was truly a nice improvement for us in 2011 as well as all new top of the bed items. Hopefully these changes have helped improve your stays with us.

Although we are a very busy Banquet and Meeting house we do have ample parking. As a senior HHonors member, a Gold or Diamond Member, you are offered complimentary Garage parking and as a Blue or Silver member we offer very discounted Garage parking. We offer this for our frequent guests to better their stays. Hopefully you will be able to take advantage of this during your next visit to make your stay more comfortable.

Please feel free to reach out to me at any time during a future visit so that I may ensure you have an excellent experience.

Sincerely,

Roger Brown
Gerenal Manager